This page explains which countries within the European Union we ship to directly, which rates apply and how we pack and deliver your order. Shipping costs are calculated automatically during checkout.

Shipping rates within the European Union

Rates per parcel

Germany: € 9.95, maximum weight 20 kg, approximately 1–12 bottles

Luxembourg: € 9.95, maximum weight 20 kg, approximately 1–12 bottles

France, Italy and Austria: € 14.95, maximum weight 20 kg, approximately 1–12 bottles

Hungary, Poland, Slovenia, Slovakia, Spain and the Czech Republic: € 19.95, maximum weight 10 kg, approximately 1–6 bottles

Bulgaria, Greece, Ireland, Croatia and Portugal: € 29.95, maximum weight 10 kg, approximately 1–6 bottles

The rates apply per parcel up to the stated maximum weight. As a guide, we allow for an average weight of approximately 1.6 kg per bottle, including shipping packaging. Unusual bottle sizes, heavy presentation boxes and accessories may mean that your order reaches the maximum weight or dimensions sooner. In that case, an additional parcel or a higher shipping category may be required.

Free shipping on orders of €250 or more applies only to deliveries to Germany.

Is your country not listed?

Would you like to order from another country within the European Union that is not listed above? Please contact us at info@passionforwhisky.com. We will assess the available shipping options, costs and conditions for each request. Shipping cannot be guaranteed to every country.

Shipping to Belgium

Direct shipping to a Belgian address is currently not possible. You can, however, have your order delivered to a staffed PostNL service point in the Netherlands.

During checkout, select “Collection from a PostNL service point in the Netherlands” and use the “Leave a message” field to tell us which PostNL service point you would like to use. Please bring valid ID when collecting your parcel; it will only be released to someone aged 18 or older.

Shipping within the European Union

Shipping with PostNL

Passion for Whisky ships orders within the European Union with PostNL. Final delivery in the destination country may be carried out by a local delivery partner of PostNL. Once we have received your order and payment, we prepare your parcel for dispatch as quickly as possible.

We use sturdy shipping boxes specially designed for the safe transport of bottles. This helps ensure that your whisky, wine and other drinks are well protected in transit.

Track & trace and delivery information

Once PostNL has scanned your parcel in its distribution network, you will receive an email containing a track & trace code. You can use this to follow your shipment. Depending on the country and local delivery partner, tracking updates may take some time to appear.

The stated delivery time is an estimate and may change. No rights can therefore be derived from delivery information provided by PostNL or a local delivery partner.

Age verification upon delivery

We sell alcoholic beverages only to customers aged 18 or older. The person accepting or collecting the order must also be at least 18 years old. The delivery driver or service point may ask to see valid ID.

The available delivery options and age verification procedures may vary by country and delivery partner. Please always follow the instructions provided in the track & trace information.

Insured shipping

All orders are insured in transit. If your order arrives damaged or your parcel is confirmed as lost in transit, please contact us as soon as possible at info@passionforwhisky.com. We will work with you to find an appropriate solution.

Returns

Cooling-off period for online orders

Would you like to return all or part of an online order? You may notify us within 14 days of receipt that you wish to withdraw from the purchase. You do not have to give a reason.

After registering the return, you have a further 14 days to send the products back to us or bring them to our shop.

Registering a return

Send an email to info@passionforwhisky.com and include your name, order number, the products you wish to return and whether you will send them back or return them to our shop.

No specific wording or special form is required. Your message must, however, clearly state that you wish to withdraw from all or part of the purchase.

Return address

Include the packing slip or a separate note stating your name, order number and the products you are returning. This will help us process your return more quickly.

Passion for Whisky Returns
Prinses Irenelaan 359-363
2285 GA Rijswijk
The Netherlands

Return shipping costs

The cost and risk of an ordinary return are your responsibility. Please use a suitable parcel service and keep the track & trace code until we have confirmed receipt of your return.

You can also return your order to our shop in Rijswijk without incurring shipping costs. Please register the return in advance so that we know which order you are bringing back.

Is the product incorrect, damaged or defective? Please contact us first. In that case, we will provide an appropriate solution and cover any necessary return shipping costs.

Condition of returned products

During the cooling-off period, you may inspect a product as you would in our shop. Please handle the bottle, label, closure, capsule and any presentation tube, box or other original packaging with care.

Return the product complete and, insofar as reasonably possible, in its original condition and packaging. Use a sturdy outer shipping box and do not affix tape, labels or shipping labels directly to an original presentation tube, gift box or other product packaging.

Opening a bottle or breaking a seal goes beyond what is necessary to assess the product. Opened bottles cannot be returned. This may therefore result in a reduction in value of up to the full purchase price. Damage to a label, capsule, presentation tube, box or other packaging may also affect the value, particularly in the case of exclusive and collectable bottlings.

If a product has diminished in value due to handling or use beyond what is necessary, we may deduct that loss in value from the amount refunded.

Refunds

Following a valid withdrawal, we will refund the amount due using the same payment method used for the order. We will do this as quickly as possible and no later than 14 days after you have registered the return.

We may wait to issue the refund until we have received the products or until you can prove that you have sent them back, whichever occurs first.

If you return the entire order, we will refund the purchase price and any standard shipping costs originally charged. If you return only part of the order, the original shipping costs will not be refunded.

Exchanges

Would you like to exchange a product for another bottle or version? Place a new order through our webshop and return the unwanted product in accordance with the procedure above. This helps prevent the desired product from being sold in the meantime. Particularly with limited and one-off bottlings, we cannot guarantee that a product will still be available at a later date.