This page explains which European countries outside the European Union we ship to directly, which rates apply and which import and customs rules you should take into account. Shipping costs are calculated automatically during checkout.

Destinations and shipping rates

Rates per parcel

United Kingdom: € 24.95, maximum weight 10 kg, approximately 1–6 bottles

Norway and Switzerland: € 39.95, maximum weight 10 kg, approximately 1–6 bottles

The rates apply per parcel up to a maximum weight of 10 kg. As a guide, we allow an average of approximately 1.6 kg per bottle, including shipping packaging. Unusual bottle sizes, heavy presentation boxes and accessories may mean that fewer than six bottles fit in a parcel. In that case, an additional parcel may be required.

The stated rates cover transport and insurance only. Any local taxes, excise duties, import duties, customs clearance charges and other levies are not included and are payable by the recipient.

Another country?

For shipping to another European country outside the European Union, please contact us at info@passionforwhisky.com. We will assess the available options, costs and conditions. Shipping cannot always be guaranteed.

Shipping to European countries outside the EU

Shipping with bpost

For shipments to the United Kingdom, Norway and Switzerland, we primarily use bpost. Final delivery in the destination country may be carried out by a local delivery partner. Once we have received your order and payment, we prepare your parcel for dispatch as quickly as possible.

We use sturdy shipping packaging specially designed to transport bottles safely. This ensures that your whisky, wine and other drinks are well protected during international transit.

Track & trace and delivery information

Once the carrier has scanned your shipment into its distribution network, you will receive an email containing a track & trace code. You can use this to follow your shipment. Depending on the local delivery partner, new scans and status updates may take some time to appear.

The stated delivery time is an estimate and may change. Shipments may be delayed by customs checks, local public holidays or circumstances affecting the carrier. No rights can therefore be derived from the delivery information provided.

Age and import restrictions

We sell alcoholic beverages only to customers aged 18 or older. The recipient must be at least 18 and must also meet the statutory minimum age in the destination country if it is higher. The carrier or local delivery partner may ask to see valid ID.

You are responsible for checking the local rules on importing alcohol in advance, including any quantity limits, licensing requirements or product restrictions.

Insured shipping

All shipments are insured. If your order arrives damaged or the parcel is confirmed as lost in transit, please contact us as soon as possible at info@passionforwhisky.com. Keep all packaging and take clear photographs of the shipping box, inner packaging and damaged products. We will work with you to find an appropriate solution.

VAT, customs and import charges

Dutch VAT and local charges

For exports to a delivery address outside the European Union, we apply the Dutch 0% VAT rate, provided the goods actually leave the European Union. Import duties, local taxes, excise duties, customs clearance charges and other levies may apply in the destination country. These costs are not included in our shipping rates and are payable by the recipient.

Customs checks and delays

Customs authorities may open and inspect a parcel. This can cause delays. Passion for Whisky has no control over the duration or outcome of a customs check and is not responsible for any resulting delays.

Refusal, damage or seizure

In exceptional cases, a customs or government authority may refuse, damage or seize a shipment. We have no control over these decisions. If this is due to local import rules, prohibited products or missing authorisation, the resulting costs and consequences are the customer’s responsibility.

Shipments returned by customs

If a parcel is returned to us by customs or another competent authority, we will refund the purchase price of the products received once the shipment has been returned to us in good condition. The original shipping costs, return shipping costs, import duties, taxes and other additional charges will not be refunded. If products are damaged or missing, the refund will be assessed based on the condition and contents received.

For current and detailed information, always contact the local customs office or competent authority in the destination country.

Returns

Cooling-off period for online orders

Would you like to return all or part of an online order? You may notify us within 14 days of receipt that you wish to withdraw from the purchase. You do not have to give a reason.

After registering the return, you have a further 14 days to send the products back to us or bring them to our shop.

Registering a return

Send an email to info@passionforwhisky.com and include your name, order number, the products you wish to return and whether you will send them back or return them to our shop.

No specific wording or special form is required. Your message must, however, clearly state that you wish to withdraw from all or part of the purchase.

Return address

Include the packing slip or a separate note stating your name, order number and the products you are returning. This will help us process your return more quickly.

Passion for Whisky Returns
Prinses Irenelaan 359-363
2285 GA Rijswijk
The Netherlands

Return shipping costs

The cost and risk of an ordinary return are your responsibility. Please use a suitable parcel service and keep the track & trace code until we have confirmed receipt of your return.

Are you returning an order from a country outside the European Union? Clearly state on all customs documentation that the parcel is a return and follow the instructions of your chosen carrier. Any import duties, customs clearance charges or other costs arising from incorrect or incomplete return documentation are your responsibility.

You can also return your order to our shop in Rijswijk without incurring shipping costs. Please register the return in advance so that we know which order you are bringing back.

Is the product incorrect, damaged or defective? Please contact us first. In that case, we will provide an appropriate solution and cover any necessary return shipping costs.

Condition of returned products

During the cooling-off period, you may inspect a product as you would in our shop. Please handle the bottle, label, closure, capsule and any presentation tube, box or other original packaging with care.

Return the product complete and, insofar as reasonably possible, in its original condition and packaging. Use a sturdy outer shipping box and do not affix tape, labels or shipping labels directly to an original presentation tube, gift box or other product packaging.

Opening a bottle or breaking a seal goes beyond what is necessary to assess the product. Opened bottles cannot be returned. This may therefore result in a reduction in value of up to the full purchase price. Damage to a label, capsule, presentation tube, box or other packaging may also affect the value, particularly in the case of exclusive and collectable bottlings.

If a product has diminished in value due to handling or use beyond what is necessary, we may deduct that loss in value from the amount refunded.

Refunds

Following a valid withdrawal, we will refund the amount due using the same payment method used for the order. We will do this as quickly as possible and no later than 14 days after you have registered the return.

We may wait to issue the refund until we have received the products or until you can prove that you have sent them back, whichever occurs first.

If you return the entire order, we will refund the purchase price and any standard shipping costs originally charged. If you return only part of the order, the original shipping costs will not be refunded.

Exchanges

Would you like to exchange a product for another bottle or version? Place a new order through our webshop and return the unwanted product in accordance with the procedure above. This helps prevent the desired product from being sold in the meantime. Particularly with limited and one-off bottlings, we cannot guarantee that a product will still be available at a later date.