Terms and Conditions

 

By accessing this website you agree to these terms and conditions. If you do not agree to them, you may not use this website and should leave it immediately. www.passionforwhisky.com and www.passievoorwhisky.nl websites are provided solely for your personal use. You may not use these websites for any commercial purpose.

 

  • Online Shopping
  • Acceptance of your Order
  • Order Cancellation
  • Payment Methods
  • Pricing Policy
  • Product Availability
  • Delivery Information
  • Packaging
  • Return Policy
  • Return Instructions
  • The Website
  • Liability and Indemnity
  • Jurisdiction
  • General Information
  • Company Details

 

Online Shopping

We have taken great care in presenting the products on our website as accurately as possible. However, the images you see will depend on your monitor's display and colour capabilities. We are also unable to guarantee that the product images you see are an accurate representation of the actual merchandise, as quite often bottles are superseded by new bottlings. If you have any queries regarding a specific bottle - please contact us. Before you place an order you should read the following: Acceptance of your Order, Delivery Information and Returns Policy. These chapters form part of these terms and conditions and contain important information about your order.

 

By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full. If the Billing details for your order are the same as your Delivery address details, by placing an order on our website you confirm that you are the person referred to in the Delivery address details. Otherwise, by placing an order, you confirm that you are the person referred to in the Billing details.

 

Visitors under the age of 18 should not register with this website or submit any information to us.

 

Acceptance of your Order

Shortly after you have placed an order with us, an email will be sent to you from Passion for Whisky / Passie voor Whisky acknowledging the exact details of your order. This email is not an order confirmation or order acceptance from Passion for Whisky / Passie voor Whisky.

 

Order acceptance and the completion of the sale between you and Passion for Whisky / Passie voor Whisky will take place when your order is dispatched, unless you have cancelled the order in accordance with the Order Cancellation instructions set out below.

 

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being out of stock - see Product Availability
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error
  • Failure to meet the eligibility to order criteria set out in the Terms and Conditions

 

Internet orders will be confirmed by email. Should you not receive confirmation within 2 business days, please contact us with your Order Reference at hand:

Phone: +31 70 394 00 85
Email: info@passionforwhisky.com
WhatsApp: +31 6 57063727 (Message only)

 

We will be delighted to help you place an order, advise you on the range of products we offer on our website and help you with queries about payment.

  • Monday: 12:00 - 18:30 hrs
  • Tuesday - Friday: 10:00 - 18:30 hrs
  • Saturday: 09:00 - 17:00 hrs
  • Sundays and holidays: closed

 

Order Cancellation

If you wish to cancel your order please contact Passion for Whisky / Passie voor Whisky by:

Phone: +31 70 394 00 85
Email: info@passionforwhisky.com
WhatsApp: +31 6 57063727 (Message only)

 

It may not always be possible to stop an order from being dispatched, as we endeavour to process orders immediately. If your order has already been dispatched please return the order following the instructions contained within the parcel. Please note that your right to return goods does not apply to certain products. Further details are set out in our Returns Policy.

When your order is returned to us within 7 working days of your delivery, the cost of your order and your original delivery charge will be reimbursed in full.

 

Payment Methods

We accept payment via Buckaroo by the following means:

 

 

Please note that Passion for Whisky / Passie voor Whisky does not accept cash, cheques or gift vouchers as payment online.

Afterpay:
If you settle your order via AfterPay (postpay for Dutch customers only) you also agree with the conditions of AfterPay. You can find it here::

 
Pricing Policy

All prices shown on our website are in EURO and are inclusive of VAT, where applicable. Prices may change and offers may be withdrawn at any time.

We will make every effort to maintain prices shown online, however, prices may fluctuate depending on circumstances beyond our control and other factors. Please note that any price changes will be confirmed to you at the time of ordering.

We endeavours to ensure that all products offered on the website are available at the same price in the liquor store in Rijswijk, The Netherlands. However, from time to time we may offer additional discounts for purchases online at Passion for Whisky / Passie voor Whisky that do not apply in the liquor store in Rijswijk, The Netherlands.

 

Product Availability

We feature products on our website that have been carefully selected for Online Shopping. Once an item is sold out it will be listed as "Out of Stock" on the website at the earliest opportunity the item may not be available again (especially applicable to Limited Editions). Prices of products may change from time to time. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. All items are subject to availability. If, due to unforeseen circumstances, it is necessary to substitute an item, the item will be of equal or greater value than that which it replaces. Substitutions will only be made with your prior consent.

 

Alcohol may only be sold to persons 18 years of age or over.

 

Delivery Information

For more information about Delivery costs please see the details here to find out more regarding:

  • Delivery costs per country (European countries)
  • Shipping outside EU (max 20kg per order)
  • International Customs and Damage cover

 

Billing Address Policy

We are committed to providing high levels of security to our customers and ourselves.
Situations may arise where we ask for Proof of ID.
This may be in the form of your Passport (a scan or photograph may be requested).
A copy of your Credit/Debit Card statement which confirms the Billing Address.
We may also ask you to obtain a transaction authorisation code confirming the transaction, thus confirming you are the cardholder.
These are steps that Passion for Whisky / Passie voor Whisky and other retailers use to prevent fraud, so please do not be offended if asked.

 

For NL deliveries we endeavour to deliver within 4 working days after your order being placed unless alternative dates are stated in the product description. This is subject to products being in stock.

For NL deliveries your item is covered for Loss and Damage.

For NON-NL deliveries we do not cover for Damage, only loss of the items. This is due to the extended period of time the items are in transit.

 

Pay and Collect (only for The Netherlands)

If you prefer to Collect your order please choose this option at Delivery methodes: Pick up in-store.
Firstly ensure you are logged in. If you aren't registered please register your details first. This makes the order process easier.

 

Packaging

Every order is packed very carefully with packing material which has been approved by the shipping company.

Passion for Whisky / Passie voor Whisky will endeavour to use recycled packaging from time to time, by making use of the huge amount of cardboard that we get our many deliveries in!

 

Return Policy

This Policy is for products purchased on our website.

For details about our returns policy please contact us with your Order Reference at hand:

Phone: +31 70 394 00 85
Email: info@passionforwhisky.com
WhatsApp: +31 6 57063727 (Message only)

 

Unwanted products may be returned for a refund or exchange provided they are returned in their original condition, unused and unopened within 14 days of delivery (except in relation to incorrectly supplied products where your statutory rights are unaffected).

For all our products the original manufacturers' packaging is part of the goods sold to you, so please retain it for at least 14 days in case you wish to return them for any reason. Although your statutory rights as a consumer will not be affected, the goods are second hand without the packaging and we may not therefore be able to exchange them voluntarily.

On receipt of the returned goods we will give you a refund of the amount paid for the products. If you notify us of your intention to cancel your order within 7 working days of delivery (or prior to delivery) then the original delivery charge will be reimbursed in full. Otherwise we do not refund the original delivery charge unless the goods have been incorrectly supplied.

Refunds will be in € EURO.

When returning products which you have received a discount or special offer on, the refund will be adjusted accordingly. Additionally any free promotional gift issued with an order must also be returned if you are returning those goods.

 

Return Instructions

Can I change or cancel my order?

You cannot change the order after you have completed the order process.

We will make every endeavour to cancel your order if has not already been dispatched. If your order has already been dispatched please follow our standard returns procedure.

 

How can I cancel my order?

Please contact us with your Order Reference at hand:

Phone: +31 70 394 00 85
Email: info@passionforwhisky.com
WhatsApp: +31 6 57063727 (Message only)

 

We will be delighted to be of service to you during opening hours:

  • Monday: 12:00 - 18:30 hrs
  • Tuesday - Friday: 10:00 - 18:30 hrs
  • Saturday: 09:00 - 17:00 hrs
  • Sundays and holidays: closed

 

How to Return or Exchange?

Use the Return Address shown below and attach it to the front of the original packaging. Package the items to prevent any damage, enclosing the original invoice (if requested). Goods should be sent to the following address:

Wine and Whisky Specialist van der Boog
Prinses Irenelaan 359-361
2285 GA Rijswijk - The Netherlands

 

Please note:

  • We strongly recommend that you use registered post, recorded delivery or another secure method of delivery, retaining the receipt until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned products.
  • We will not reimburse the postal charges of returning an item unless that item is being refunded because has been sent to you in error.
  • The goods must be returned unused and unopened, in their original undamaged packaging. We will consider the condition of the goods being returned when making a refund.
  • You must return the products to us in order to receive a full refund or exchange. If you notify us of your intention to cancel the order but do not return the goods to us we reserve the right to deduct the cost incurred by us in recovering the goods, from any refund you are owed.

 

Any Queries?

If you would like to discuss the Exchange or Return of any item, or do you have any further questions about our Return Policy please contact us with your Order Reference at hand.

 

None of the above terms affect your statutory rights when goods are faulty or incorrectly supplied.

 

The Website

We may change the Passion for Whisky / Passie voor Whisky website and correct or update information (including product information) on it at any time without notice. Except in relation to the description of products and services available for order from our website, we do not guarantee and are not responsible for the accuracy of any information provided on the website. We do not represent or warrant that the material contained on the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. Accessing the website is entirely at your own risk. You must not transmit through or to our website any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws.

 

Liability and Indemnity

We do not exclude or limit our liability or the liability of any other person for death or personal injury resulting from our or their negligence or for fraudulent misrepresentation. Except as set out above and in relation to our service obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website. We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of the website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us). You agree to indemnify us and our agents and Shops, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.

 

Jurisdiction

The website is controlled and operated in The Netherlands. These Terms and Conditions and all matters connected with any order you place on our website are governed by Dutch law and you agree to submit to the exclusive jurisdiction of the Dutch courts in relation to all matters connected with or arising out of the website or any order you place on the website.

 

General Information

These Terms and Conditions may be altered from time to time where we consider it reasonable and necessary to do so. If any of these Terms and Conditions are invalid or unenforceable, the remainder of it shall continue to have full force and effect.

 

Please note that for photographic purposes, any additional items in the photograph, WILL NOT be sold as part of the sale, unless advised otherwise.

Packaging may vary to that displayed, this is often the case with older bottles. Packaging may be updated to newer versions. Please contact us if you are looking for the particular design.

Alcohol may only be sold to persons 18 years or older.

 

Company Details

Legal form: Vennootschap Onder Firma (since 01-05-2018)

Name VOF: Passion for Whisky (main registration)

Trade names: Wijn- en Whiskyspecialist van der Boog, Passie voor Whisky and Passion for Whisky

Name partner: S.J. van der Boog

Naam partner: M. Doove

Business and visiting address:

Wine and Whisky Specialist van der Boog
Pr. Irenelaan 359-361
2285 GA Rijswijk - The Netherlands

Phone: +31 70 394 00 85
Email: info@passievoorwhisky.nl
Website: www.passionforwhisky.com
WhatsApp: +31 6 57063727 (Message only)

Chamber of Commerce number: 71860665
VAT number: NL858877600B01


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